Returns portal
Dear Customer,
Thank you for your purchase from us. We are sorry to hear that you are not completely satisfied with the delivered item and would like to make a return.
For a straightforward process, we have set up a way for you to conveniently create your return shipping label yourself via DHL online franking:
Please note:
- The use of this link is exclusively intended for returns within Germany.
- Customers from abroad must organize the return shipment independently.
- The customer bears the direct costs of returning the goods in the event of a cancellation.
In accordance with our cancellation policy, you have the right to revoke the purchase contract within 14 days of receipt of the goodswithout giving any reason. This is provided that the returned items have only been worn for testing purposes – comparable to trying them on in a store – and are in a resalable condition.
You can find the complete cancellation policy here: Cancellation Policy
For any questions or support with returns, our customer service is alwaysavailable at info@arretducoeur.com .
Sincerely, Best regards, Kind regards, With kind regards,
Your Arrêt Du CoeurTeam