Privacy policy
Last updated: July 22, 2026
This Privacy Policy explains how Arret Du Coeur (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit arretducoeur.com (the “Site”), use our services, make a purchase there, or otherwise communicate with us about the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources and, in the last 12 months, we have collected the types of information listed below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The type of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information you provide directly to us
Information you submit to us directly through the Services may include:
- Contact information — including your name, address, phone number, and email address.
- Order information — including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information — including your username, password, security questions, and other information used for account security.
- Customer support information — including the information you include in communications with us, for example when you send a message via the Services.
Certain features of the Services may require that you provide specific information about yourself. You may choose not to provide this information; however, this may mean you cannot use or access those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data can include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information received from third parties
We may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you request in order to perform our contract with you.
- When you visit our Site, open or click emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section Third-party websites and links below.
How we use your personal information
- Providing products and services. We use your personal information to provide the Services and perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and performing other account-related functions. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In that case, Shopify processes your data under its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and advertising, such as sending marketing communications by email, SMS, or post and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for securing your account credentials. We strongly recommend that you do not share your username, password, or other access details with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers under Art. 6(1)(f) GDPR.
- Communicating with you and improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you, under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with providing our store via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor Services, products, and advertising on our Site and on other websites.
Most browsers accept cookies by default. You can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to not work properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preferences to us via GPC, we will treat such a signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your browser or device.
How we share personal information
In certain circumstances, we may share your personal information with third parties for the purpose of performing a contract, for legitimate business purposes, and for other reasons described in this Privacy Policy. These circumstances may include:
- With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide Services to you and to advertise to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you direct, request, or otherwise consent to us sharing certain information with third parties—for example, to send you products or through your use of social-media widgets or login integrations—based on your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in “How we collect and use your personal information” and “How we share personal information”.
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose your sensitive personal information to infer characteristics about you without your consent.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as follows.
In the past 12 months, we have “sold” and “shared” (as those terms are defined by applicable law) personal information for advertising and marketing purposes as follows.
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content is public and accessible to anyone.
We have no control over who has access to information you make available to others and cannot guarantee that parties with access will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or that is obtained from third parties.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on our or their use.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information of individuals under 16 years of age.
Security and retention
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and apply only in certain circumstances. In some cases, we may decline your request to the extent permitted by law.
- Right of access / information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to deletion: You may have the right to request that we delete personal information we hold about you.
- Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and with certain exceptions, to request the transfer of that information to a third party.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to object to processing for purposes that constitute “targeted advertising” under applicable privacy laws. Please note: If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this, depending on your location, as a request to opt out of “sale” or “sharing” for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to appeal: If we deny your request, you may have the right to appeal our decision. You can do this by directly replying to our denial.
- Manage communication preferences: We may send you marketing emails, and you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-marketing emails, such as those about your account or orders.
You can exercise these rights as indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect information from you—such as your email address or account information—before we can substantively respond to the request. Under applicable law, you may designate an authorized agent to submit requests on your behalf. Before we accept such a request from an agent, we will require proof that you authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the EEA, you can find a list of competent supervisory authorities here.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and external service providers and partners in those countries.
When we transfer your personal information to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements of the relevant UK authority, unless the transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us or email us at info@arretducoeur.com or contact us at Münsterstraße 306, 40470 Düsseldorf, Germany.
For purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.